I got this fantastic eProductivity story yesterday

Over the last few weeks, I've been corresponding with Michael Cheatham of IBM Global Business Services, who's used eProductivity for the past three years. He seemed very satisfied with our product and service, so I gave him a few questions as prompts and asked whether he'd be willing to share his feedback, even if only a sentence or two.

I often ask for feedback from people who enjoy eProductivity. Sometimes I don't hear back, which I understand — our customers are usually very busy professionals. Other times, I'll get a nice, short comment.

But every once in a while, someone goes all out and blows me away. That's what Michael did the other day. He chose to answer the prompts I provided, so here's his complete eProductivity story, in his own words:

Image:I got this fantastic eProductivity story yesterdayHow did you learn about eProductivity?
Before joining IBM, I used MS Outlook as my email and calendaring system. I read David Allen's book, Getting Things Done, and while searching for more information on the topic, I found a Getting Things Done (GTD) plugin for Outlook.

The GTD plugin helped me to manage my in-box and greatly increased my productivity . . . Once I joined IBM, I found out that the email and calendaring system used was Lotus Notes, so I did a web search for a GTD plugin for LN. Instead I found eProductivity, which offered much more functionality that the Outlook GTD plugin, and so I ordered the application.

I started with a trial of the stand-alone version, but by the end of the trial I was convinced that the tool would provide a lot of value, and I ordered the full integrated version of eProductivity.

What problem or pain you were trying to solve by using eProductivity?
 
My problem was that I received 50 to 100 emails per day, some of them important and some of them not. Of those that are important, some I can act on immediately, some I need information from others, and for some, I have to schedule time to action them.

In regular Lotus Notes, the most I could do was set up rules to action certain emails as they came in, but that was not sufficient for me to stay on top of everything that needed to get done.

How long have you used eProductivity and how did it work for you?
 
I have now been using eProductivity for almost three years. When I first installed eProductivity, I had approximately 700 emails in my in-box.

Through using eProductivity and setting up some rules in Lotus Notes, I was able to get this down to literally zero. I now rarely have more than 6-10 emails in my in-box, and I am almost always able to end the day with none

. . . this is not just a matter of deleting all my emails as the come in: I am also able to uncover what needs to be worked on immediately, and I am able to schedule (with reminders) work that is necessary but cannot be completed when the email comes in. I am also able to view, in a simple and intuitive way, all of the actions I need to take and the individuals that I waiting to provide me with information.

What were your favorite features?

My favorite feature is the ability to copy an email into an action and delete the email or move it to another folder. For emails that contain all of the information I need in the email itself, I delete them and copy them into an action with a reminder date. If I need more information, eProductivity allows me to format the action in a way that it organizes all of the information I am waiting for under the individual's name. I can also copy the email into a meeting invite or an appointment if I need to schedule it for a later time.

What impact did eProductivity have for you?

With eProductivity, I feel that I am always on top of my emails, actions, requests for information, and calendar. As mentioned above, my in-box is almost always at zero, while at the same time I know I have every required action covered that was initiated by an email.

It allows me to feel like I am in control of my time.

(The views and opinions expressed are solely my own and do not express the views or opinions of my employer).Image:I got this fantastic eProductivity story yesterday


Wow. This is the kind of experience eProductivity was designed for. Thanks, Michael, for sharing your story!

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