A new two-minute rule for email

Yesterday, I spent 12 hours processing 117 emails in one client folder alone. This was the second pass at my in-box and these were the hard emails - the ones I had dragged there because I knew they would take more than 2 minutes to complete. I finally went to bed with an empty folder, in fact I deleted the folder. This morning, my SameTime IM window popped up with a message from my colleague, Robert Peake, the unwilling recipient of many of the emails I had sent the day earlier. Here's the transcript:
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