April 13, 2015 by Nathan Paul
Here are a couple I'd like to point out:
- If you really need a report (or anything else) ASAP, email is probably not the best way to ask (especially if your reader is getting hundreds of emails a day)
- Only use "Reply All" if every single person in the conversation needs to know what you're saying
Yes, Tripp & Tyler are right that people use email for the wrong things. But that doesn't make it a bad tool. Like we've said before, email is not the problem: how people use it is the problem.
Would this be a bad time to repeat that you can get our Top 10 Email Tips by following this blog? These are completely, 100% guaranteed to make everyone want to respond to every one of your emails, all the time.*
*Unless they don't feel like it, or yours is the 180th email they've received today, or they're in a meeting, in which case the full faith of this absolute guarantee is annulled, abrogated, eliminated, invalidated, abolished, expunged, undone, and annihilated. The tips are still good, though, and with them you're still more likely to get a response than without. And they're free!
April 2, 2015 by Nathan Paul
For the first time in months, I saw this:
This felt so good to achieve.
If you've never experienced this, it's hard to understand -- it just feels so clean and complete. Can you imagine that being your inbox (even if you don't use an iPhone)?
Here's how I did it. As I looked at each email, one at a time, I chose what to:
Continue Reading: "Have you ever experienced an empty inbox? Here's how" »
March 25, 2015 by Eric Mack
I've been working with electronic messaging (email, etc.) in one form or another for over 30 years. Back in 1992, I (successfully) sold a server-software product that promised to help people deal with the "flood" of 40 emails a day! Much of my executive coaching business has revolved around helping professionals manage their email (many receive up to 400 a day).
I've had a front-row seat to the rise of email along the whole way. For many people, it's grown into a monstrous beast. A couple years ago, McKinsey & Company found that workers spend up to 28% of their day writing and reading emails. Inboxes fill up over lunch breaks. We're all guilty of being too quick to send to others whose email is just as out-of-control as ours.
I think that's at least half of the issue: who's creating the problem. I also think we can definitely find ways to address this together.
Continue Reading: "Email is not the problem: how we use it is." »
March 23, 2015 by Eric Mack
This article points out a very important truth that seems to be slowly gaining recognition in the business world: resting is an important part of producing.
HBR uses the topic of late-night emails to dive into the issue of how we work when our work is always accessible. I remember professionals of my father's generation grumbling that work could reach them at home by phone -- and the issue has grown exponentially since then.
The real problem is not the means of communication, but how a lack of agreement on how to use them and when. As Maura Thomas insightfully points out in this article, after-hours emails (not to mention texts, calls, faxes, Facebook messages, etc.) can easily create a culture where everyone feels they're expected to be connected at all times.
More often than not, this is driven by leaders who feel that they have to do more to keep the company moving forward -- but by doing so in a way that involves their subordinates, they tend to create pressure to keep up.
Here's a key quote on this mentality:
The (often unconscious) belief that more work equals more success is difficult to overcome, but the truth is that this is neither beneficial nor sustainable.
The bottom line is that being "always on" never leaves you time "off," and that hurts everybody.
Click here for the article from HBR.
More on email:
- Email is not the problem: how we use it is the problem
- Have you ever experienced an empty inbox? Here's how
"Up All Night" by MisterGuy11 [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0/)], via DeviantArt.
March 6, 2015 by Ryan Heathers & Eric Mack
Email has been a pandemic in the business world. I've sat with executive coaching clients and seen the emails creep in -- a new message every minute or two. Everywhere I've gone to consult and train, email has been one of the top complaints. It's insane.
Maybe your email is out of control right now (in fact, if you're still reading, I assume it is!) Here are 4 steps you can take to recover and put your inbox on cruise control:
1. Drag all emails that are 30 days or older from your inbox into an "Old Email" folder.
If you haven't responded in 30 days, there will probably be no consequence to ignoring them. This gives you a manageable inbox to work with.
Continue Reading: "4 Steps to Recover from Email Overwhelm " »